How Do You Know If Your Customer's Delivery Address Is Valid?
Posted by Dom K on Wednesday, January 25, 2017 - 21:10
A lost package is a lose-lose situation: a) you’re left with an angry customer, b) you have to pay re-shipping fees, and c) your customer service team is left dealing with the mess.
Don’t be in that situation.
A verified address - at point of capture or during fulfillment - keeps from the downward spiral of a lost shipment.
With Everything Location, you’re able to integrate address verification using our REST API, which helps you get accurate address data and determine how deliverable an address really is. It’s simple, really.
At this point, you’ve got the correct address at your (and your customer’s) fingertips, and you know for a fact that the package can and will be delivered. You avoid the shame of an unhappy customer, save on unnecessary costs and your customer service team is left to do what they’re really there for - helping customers in need.
What our customers say
In the ever-growing world of entertainment, Ticketmaster’s Product division uses bundle options to sell more concert tickets and engage more fans. In doing so, a succinct address validation strategy needed to be put in place for shipments that arrived late or not at all, causing customer dissatisfaction and increased shipping fees. Everything Location was the answer. Part of our appeal is our brilliant team - something Ticketmaster agrees with saying if they were to refer our product to someone considering its use, one of the first things they’d mention is that “the team is great to talk to.” Our self-service option gives Ticketmaster the convenience of a “smooth purchase” - which is one of our biggest goals. Ticketmaster has also had a “fairly easy” time integrating our solution into their system, fulfilling their address validation needs and ensuring shipments make it to the right customers in a timely manner - globally. Our ease-of-use and flat-rate pricing helped Ticketmaster choose us as their address validation provider, and since 2015, our partnership is stronger than ever.